**To contact Stillpoint Bali about a screen-free digital detox retreat, message the Bali Premium Trip concierge on WhatsApp at 6281128590000 or email sales@balipremiumtrip.com. The team replies within a few hours during Bali business hours (GMT+8), confirms your 3, 5, or 7-day unplug dates, and quotes transparent per-person pricing before you commit.**
Stillpoint Bali runs one reservations channel, not a maze of chatbots and forms. Whether you are a Canggu remote worker planning a weekend off the phone or a burned-out professional flying in for a full week, every question about programs, dates, and pricing goes to the same concierge team. This page shows you exactly how to reach them, what they can (and cannot) do for you, and how a booking moves from first message to phone-in-the-lockbox.
How do you reach Stillpoint Bali’s digital detox concierge?
Three channels, one team. Pick whichever suits how much detail you want to share up front.
| Channel | Reach us at | Typical response (Bali hours, GMT+8) | Best for |
|---|---|---|---|
| 6281128590000 | 2–4 hours, usually same day | Fast quotes and date checks | |
| sales@balipremiumtrip.com | Within 24 hours | Detailed or group enquiries | |
| Enquiry form | this page | Within 24 hours | A written brief with all the details |
WhatsApp is the fastest way to a real answer. Bali runs on GMT+8, so if you message from Europe or the Americas overnight, expect a reply when Bali wakes up. Weekends are covered, though replies may run a little slower.
What does the Stillpoint concierge actually do, and not do?
Straight answer, because it matters. Bali Premium Trip acts as your booking concierge and broker. Stillpoint does not own the villas, land, or facilities where your detox happens. Every stay is arranged through vetted, licensed local partners in Ubud and Canggu, and your quote and deposit are handled on that basis.
The team is not a licensed medical, financial, or legal adviser, and no one will promise that a few offline days will “cure” burnout. A structured digital detox is a designed break from screens, not a clinical treatment, and results depend on you.
What the concierge does do: check partner availability, quote transparent per-person pricing in writing, explain the phone-lockbox policy, arrange airport transfers, flag rainy-season timing, and stay reachable before and after your stay. One practical detail worth knowing early: because you will be offline during the retreat, the team helps you set up an emergency-contact arrangement before your phone goes in the box, so family or work can reach you through the right door if something genuinely urgent comes up.
What can you ask about: programs, pricing, and dates?
Ask about anything, but most first messages are about which program fits and what it costs. Here is the shape of the three unplug options so you can point at one.
| Program | Duration | Best base | Phone handling | Per-person guide |
|---|---|---|---|---|
| The 3-Day Reset | 3 nights / 4 days | Canggu or Ubud | Locked box on arrival, returned at checkout | Quoted on enquiry, anchored to 2026 market rates |
| The 5-Day Deep Reset | 5 nights / 6 days | Ubud | Locked box on arrival | Quoted on enquiry; five to seven days is the effective minimum |
| The 7-Day Full Unplug | 7 nights / 8 days | Ubud | Locked box on arrival | Quoted on enquiry; the longest reset for deep burnout recovery |
Why the per-person number depends on your dates: pricing tracks the live market. As a reference point, and not Stillpoint’s own rate card, Gaia Retreat Center in Ubud published 2026 pricing simultaneously in rupiah and dollars, starting from IDR 15,300,000 (USD 900) for a standard private booking and IDR 13,260,000 per person (USD 780) for a shared standard, rising through deluxe and superior configurations that reach roughly USD 3,000 to USD 4,200 per person for the largest suites. SereS Springs Resort & Spa in Singakerta, Ubud, states that an effective detox needs a minimum of five to seven days and runs a “Pay Less Stay More” offer, stay five nights or more and save up to 30%, with daily breakfast included. Demand is real, too: BookRetreats’ 2026/2027 roundup counted 69 digital detox retreats around Bali carrying 9,319 reviews between them. Those are market signals, not Stillpoint’s own reviews. Your Stillpoint quote is always confirmed in writing before any deposit, and every figure here is stated as of 2026 and subject to change.
How does booking a screen-free retreat work?
Six steps from first message to lockbox. No pressure at any stage, and nothing is charged until you confirm.
- Send your details. Message your dates, group size, and preferred base (Ubud or Canggu) via WhatsApp, email, or the form.
- Get a written quote. The concierge checks partner availability and replies with a per-person price and exactly what is included.
- Review the terms. Read the program, the phone-lockbox policy, and the cancellation terms. Ask anything.
- Confirm with a deposit. Secure your dates with a deposit handled through a vetted, licensed partner.
- Receive your pre-arrival brief. Packing list, transfer arrangements, rainy-season notes, and your emergency-contact setup.
- Arrive and unplug. Place your phone in the lockbox on arrival and start the reset. It is returned at checkout.
What should you include in your first message?
The more you share, the faster and more accurate your quote. A good first message covers:
- Program length: 3, 5, or 7 days, or “not sure yet, help me choose.”
- Preferred base: Ubud for deep jungle quiet, or Canggu for a social-but-phone-free reset near the surf.
- Dates or a rough window: this lets the team flag dry-versus-rainy timing before you book.
- Guests and room type: how many people, and private or shared.
- Any requirements: access needs and dietary preferences, since plant-based menus are available through partners.
- Your goal: a full disconnect, a work-free reset, or a cautious first-time trial unplug.
When is the best time to contact Stillpoint?
Reach out early if your dates fall in Bali’s rainy season, roughly the wetter months, because outdoor plans shift and popular partner properties fill first. For everything else, any time works, the team monitors WhatsApp and email through the week and answers within the windows above. If you are weighing Ubud against Canggu, or a 3-day taster against a 7-day full unplug, message first and decide second; that conversation is free and there is no obligation.
Ready to plan your unplug?
Message the Bali Premium Trip concierge on WhatsApp 6281128590000 or email sales@balipremiumtrip.com with your dates and preferred base. You will get a transparent per-person quote, a clear phone-lockbox policy, and honest answers, arranged through vetted licensed partners in Ubud and Canggu. No guaranteed outcomes, no fabricated hype, just a straightforward path to a screen-free reset.
This page is maintained by Sekar Wardani, guest-experience editor at Stillpoint Bali. Published by Juara Holding Group. Figures stated as of 2026 and subject to change.