**These Terms of Service govern your use of balidigitaldetox.com and the Stillpoint Bali concierge booking service. Stillpoint Bali is a brand operated by Bali Premium Trip, an independent concierge and broker that arranges programs through vetted licensed partners. We do not own the retreat properties, and we promise no specific burnout, health or wellbeing outcome.**
Last updated: 9 July 2026. By browsing this site, requesting a quote, or booking through us, you accept the terms below. If you do not agree, please stop using the site and our booking channels. These terms are published by Juara Holding Group and apply to every visitor, worldwide.
Who operates Stillpoint Bali, and who publishes this site?
Stillpoint Bali is a trading brand for a screen-free digital detox concierge based around Ubud and Canggu, Bali. The concierge and booking service is operated by Bali Premium Trip. The website itself is published by Juara Holding Group.
We are a concierge and broker. That means we help you compare, plan and book independently run detox programs. We are not the operator of any villa, resort or retreat, and we are not a licensed financial, legal, medical or tax adviser. Where we do not own an asset, your program is arranged via vetted licensed partners who remain responsible for delivering it.
| Party | Role | What they are responsible for |
|---|---|---|
| Stillpoint Bali / Bali Premium Trip | Independent concierge and broker | Information, quotes, booking coordination, guest support |
| Retreat operator / property | Licensed service provider | Accommodation, meals, activities, safety, on-site staff |
| You (the guest) | Traveler | Accurate details, health disclosure, valid visa and documents |
What do these terms cover, and when do they apply?
These terms cover three things: your use of the website, your use of our concierge and messaging channels, and any booking you place through us. They apply from the moment you land on the site, not only after you pay.
Our published content, including prices, program lengths and operator descriptions, is provided for general information “as of 2026” and is subject to change. Third-party figures we quote in our articles belong to the operators or listings named in the text; verify current details directly before you rely on them.
What does the concierge service actually do, and not do?
We do: gather your preferences, match you with suitable no-phone or reduced-connectivity programs, request live availability from partners, present written quotes, and coordinate your booking and questions over WhatsApp and email.
We do not: set the operator’s house rules, control room inventory, guarantee a specific room, guarantee that a property removes Wi-Fi or televisions, or promise any therapeutic result. A digital detox is a voluntary choice; the depth of any unplug depends on the program you pick and your own participation.
How do bookings, quotes and payments work?
A quote is an offer, not a confirmed booking. A booking is only confirmed once the operator accepts it and any required deposit clears. Prices are quoted in the currency stated in your written offer and may move with exchange rates, season, and operator changes until confirmed.
| Stage | What happens | Your action |
|---|---|---|
| Enquiry | You share dates, group size, base (Ubud or Canggu) | Give accurate details |
| Quote | We send a written price and inclusions | Review carefully, ask questions |
| Confirmation | Operator accepts; deposit clears | Pay per the quote’s terms |
| Cancellation / change | Operator’s own policy applies | Read it before you pay |
Cancellation, refund, deposit and reschedule rules are set by each operator, not by us. We will always show you the applicable policy in writing before you commit. Bali’s rainy season can affect outdoor activities, so confirm weather-dependent inclusions and timing with us before booking.
What are your responsibilities as a guest?
You agree to give accurate personal, health and travel information, and to keep your own valid passport, visa and insurance. Immigration in Indonesia is administered by the Directorate General of Immigration under the Ministry of Law and Human Rights, with the national framework historically resting on Law No. 6 of 2011 on Immigration and Government Regulation No. 31 of 2013. These rules come from the legal framework rather than any operator page, and visa policy changes often, so verify your current entry requirements before you travel.
If you have a medical or mental-health condition, disclose it to us and to the operator so the program can be assessed for suitability. We are not medical providers and cannot advise on fitness to attend.
Who is liable if something goes wrong?
Because we act as a broker, the operator delivering your program is responsible for its safety, quality and conduct. To the fullest extent permitted by law, Bali Premium Trip and Juara Holding Group are not liable for injury, loss, delay, or dissatisfaction arising from services provided by a third-party operator, nor for events outside our reasonable control such as weather, illness, or transport disruption.
Nothing in these terms limits liability that cannot legally be excluded. Our own maximum liability to you, where we are found responsible, is limited to the concierge fee you paid us, not the total value of your trip.
How do we handle your personal data?
We process your data to answer enquiries and coordinate bookings. We follow Indonesia’s Personal Data Protection Law (Law No. 27 of 2022, “UU PDP”). For visitors from the EU and UK, we also aim to respect GDPR principles, including a lawful basis for processing, data minimisation, and your rights over your information.
| Your right | What it means | How to use it |
|---|---|---|
| Access | Ask what data we hold on you | Email or WhatsApp us |
| Correction | Fix inaccurate details | Send us the correction |
| Deletion | Ask us to erase your data | Request it in writing |
| Objection / withdrawal | Stop certain processing or marketing | Tell us any time |
We share your details only with the operator handling your booking and essential service providers, and we keep them no longer than needed for the booking and legal record-keeping. We do not sell your data.
What about intellectual property and reviews?
Site text, layout and branding belong to Juara Holding Group unless credited otherwise. You may read and share links, but not copy our content wholesale. Any operator names, prices or third-party listings we cite belong to those parties and are used for information, not endorsement. We never publish fabricated reviews or ratings as our own.
How do you contact us or raise a dispute?
Reach our concierge team on WhatsApp at 6281128590000 or by email at sales@balipremiumtrip.com. If a problem involves your program, tell us and the operator promptly so it can be addressed while you are on the ground.
Which law governs these terms, and can they change?
These terms are governed by the laws of the Republic of Indonesia. We may update them as our service or the law evolves; the “last updated” date above shows the current version. Continued use after a change means you accept the revised terms.
Reviewed by Rani Ekawati, Editor, Stillpoint Bali.